Cancellation Policy

Cancellation Policy:

If you wish to cancel your holiday, please put this in writing via email to lydstepcaravanhire@outlook.com. Your cancellation date will start from the day we receive written confirmation and cancellation charges are calculated from that date. The deposit is non-refundable and percentage based deductions are made if 5 weeks or less notice is given as detailed below;

1 week or less - 100% of booking
2 weeks or less- 85% of booking
3 weeks or less- 60% of booking
4 weeks or less- 40% of booking
5 weeks or less- 30% of booking

If we are unable to honour the booking in the caravan you originally selected due to unforeseen circumstances (such as the owner selling the property), we will endeavour to offer you a property of the equivalent standard dependent upon availability. However, we are unable to guarantee the location of the caravan but will do our utmost to cater for your preferences.

We reserve the right to cancel your confirmed booking at any time, due to unforeseen circumstances beyond our control & refund all monies paid. In no event shall monies refunded exceed the rental cost. Please note that the booking fee is non-refundable in these circumstances.

If you would like to reschedule your booking dates, please contact us and we will discuss alternative available dates at your caravan. Please note your booking dates cannot be transferred to an alternative caravan. If you need to reschedule your dates, please do so at least 6 weeks prior to arrival and there is no additional administrative charge for this. If you want to reschedule your booking within 6 weeks of arrival, there will be an administration cost of £50 to move your dates.

If you have paid your deposit, but fail to pay the balance payment on the required due date, your booking may be cancelled and deposit of £100 retained to cover the cancellation.

Unfortunately, we regret that we cannot take any responsibility or pay any compensation if we cancel or change your booking in anyway because of events beyond our control. We are also unable to accept any liability for injury, loss or damage you may suffer as a result of these events beyond our control. Such events beyond our control include; fire, flood, explosion, storm or weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, epidemics or pandemics, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and unavoidable technical problems with transport. This will also include the UK Government issuing advise against all travel or all but essential travel to any region or destination.

We recommend taking out appropriate holiday insurance prior to your arrival in the unlikely event that your holiday is cancelled.

*OUR CORONAVIRUS PROMISE*

If Lydstep Caravan Hire are unable to honour your booking due to government guidelines preventing the site at Lydstep opening due to Coronavirus, then you will be entitled to the following options:

1) Reschedule your holiday to a future date at the same caravan, with no additional administration charge. If you choose to amend your holiday to different dates, should your new holiday be cheaper than your existing booking, we will refund the difference. Should your new holiday be more expensive you will need to pay the difference at time of booking.
2) cancel your holiday and transfer your balance on to a credit voucher for use at a later date
3) cancel your holiday and receive a full refund. If you choose to cancel your holiday, this must be done via email to lydstepcaravanhire@outlook.com. Please allow for 14 days to process any refunds payments. These will be processed via bank transfer or cheque. Please note that the booking fee is non-refundable in these circumstances.

Please note that guests will only qualify for the above if we are certain that we will not be able to honour your booking due to Coronavirus. If the information available at the time from Haven and the Welsh/UK Government does not clearly make it impossible for your booking to go ahead, then the above will not apply.

If the site remain open and Lydstep Caravan Hire are able to honour your booking, however the booking guest is unable to travel due to Government restrictions or being required to self-isolate due to Coronavirus, we offer the opportunity to reschedule your booking with no additional administrative cost. You are not entitled to a credit voucher nor a refund on this occasion. If you are unable to reschedule your dates and wish to cancel you booking, the standard cancellation policy will apply as above.

We recommend taking out appropriate holiday insurance prior to your arrival in the unlikely event that your holiday is cancelled.